Friday 28 July 2017
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Contact us

Enquiries about bringing your benefits with the ERPF into payment

Telephone: (01482) 394113 

 

If you are receiving a pension from the ERPF and have an enquiry

Telephone: (01482) 394114 

 

All other enquiries

Telephone: (01482) 394103 

Fax: (01482) 394186

  

Address

East Riding Pension Fund

PO Box 118

Council Offices

Church Street

Goole

East Riding of Yorkshire

DN14 5BG 

Email

Pension related querieserpf@eastriding.gov.uk

ABS queries: abs@eastriding.gov.uk

Investments: investment-section@eastriding.gov.uk

 

In Person

You can visit the Council Offices during the following times:

Mon - Thur:  9:00am to 5:00pm
Fri:              9:00am to 4.30pm

Whilst appointments are not necessary advance notice can often help in preparing a fuller response to your queries.

If you are travelling to Goole for the first time or are unsure where the Council Offices are and need some help please see the Map of Goole and Car Parks

 

Notification of the death of a scheme member or pensioner

This may be done via telephone or in writing. If writing to us please include:

  • the full name and address of the deceased;

  • the name and address of the person acting for the estate.

Please also include the original death certificate, which will be returned by post, or a copy signed by a solicitor or stamped and witnessed by a recognised officer of the employing authority.

 

Changes to your personal circumstances

You can inform us of any changes to your personal details via email or in writing. All emails should be sent from a valid work email address or a pre-registered personal email address. To register your personal email address please download and complete the change of circumstance form and return to us.


Customer Feedback - Let us know what you think

 The ERPF is committed to providing good customer care and an excellence service to its members therefore if you have any feedback we would like to hear from you. Any feedback received will help us understand if you are happy with the service we provide but will also highlight potential improvements to the service.

If you would like to contact the ERPF about a compliment, comment or complaint there are a number of ways this can be achieved.

The ERPF’s Investigating Officer for all types of feedback is Suzanne Firth. She will look at any feedback received and if required will arrange for a full response to be provided within 10 working days. Her email address is Suzanne.firth@eastriding.gov.uk

You can also register any feedback through the East Riding of Yorkshire Council. You can contact the Customer Service Network on 01482 393939.

If you find online access suits you better please email feedback@eastriding.gov.uk or complete an online form by visiting the following website:

East Riding of Yorkshire Council - Tell Us How It Is