General

What is ERPFMSS?

ERPFMSS stands for East Riding Pension Fund Member Self Service and is an online portal which allows you to securely access your pension record(s) administered by East Riding Pension Fund.

If you're an active or deferred member, you'll be able to view your basic membership information, service and pay details, and other information about your record, including any letters that have been sent to you. You will also be able to see your future annual benefit statements and use the pension modeller to estimate your pension benefits at retirement.

You can complete online forms to update your name, address, contact details, marital status, death grant nomination details and, if you're a pensioner, your bank account details. You will also be able to opt in or out of the Main and 50:50 schemes, request transfers in or out of the scheme, complete various forms online such as retirement claim forms and upload supporting documents.

If you're in receipt of a pension that is paid by us, you'll be able to view and print your payslips and P60s.

Where can I keep up to date with pension news?

The news section is regularly updated with news relating to the pension scheme and its members.

How does ERPF use my data?

ERPF use and share your data to enable us to administer your pension benefits. ERPF's privacy notice gives full details of how we use your data and who your information is used.

It is very important that you adhere to ERPF's terms and conditions of use and do not share your username and password. If you think someone else may have had access to your username and password details please notify us immediately on (01482) 394113.

How often is new information published on ERPFMSS?

ERPFMSS is updated whenever a change is made to your pension record. For example, when payroll runs, when benefit statements are produced, or if you request a change of bank, address or contact details. If you are an active member that has a change to your employment such as a change of hours or post, this will be reflected on ERPFMSS as soon as the information is received from your employer. Your ERPFMSS record will also be updated as soon as we have dealt with a request you submitted.

When a new document is added to ERPFMSS you will receive a notification via e-mail to your registered e-mail address, prompting you to log in and view the new document.

Can I opt out of electronic communications?

If you have been registered for ERPFMSS, we strongly suggest you receive information from us though this format, as it eliminates the risk of letters not reaching you. If you would still like to receive information through the post instead, you must contact ERPF in writing. Your ERPFMSS account will be closed and if you wish to sign up for ERPFMSS again in the future please contact us on (01482) 394113.

Registering to use ERPFMSS

Who can register to access ERPFMSS?

ERPFMSS is available for Active, Deferred, Pensioner members of East Riding Pension Fund and those with a frozen entitlement to a refund.

What do I need to be able to register for access to ERPFMSS?

You will need a unique email address and access to your email account.

How do I register?

To register to use ERPFMSS, please register to request a security code if you have not yet been sent one. This security code will be sent in the post to the address held on your pension record. Once you have received a security code, you can visit this same link and register with your details, and you will be emailed an activation code. You can then log in to the website at the following address - member.erpf.org.uk/login, where you can enter your login details and you will be prompted to enter your activation code. Please see the User Guide to read further information on setting up an account.

Can my partner register using the same email address?

No, to access ERPFMSS you will need a unique e-mail address. Your username is automatically set to your e-mail address and all usernames must be unique.

I have more than one pension record, do I need an account for each record?

You will only need to register once and you will be able to see all the records ERPF holds for you under one account. However, if you have been a member another fund in the LGPS that has not been combined with an ERPF record, you will not see details of this.

I have received my activation code email what do I do now?

Log back in to the service using the username and password you have just chosen. After answering your security question you will be prompted to enter your activation code.

I have not received my activation code yet

Please wait for our email for at least 30 minutes. If after that time you have not received it, check your junk/spam folders and if it's not there, try again. If you still cannot receive an activation code, please phone (01482) 394113.

My activation code is not working

You need to type it very carefully making sure there are no spaces. We recommend using copy and paste. If you get an error message during activation please wait 15 minutes before trying again, and do not click on anything else on the website in that period.

My password does not match the criteria

Your password must have at least 8 characters and must include at least three of the following: a number, an uppercase letter, a lower case letter, a special character e.g. £ or %.r ∗.

I was trying to register and something went wrong, now what?

If you have successfully registered, you should receive an e-mail confirming your activation code. If this doesn't happen, please try again. If you are still having difficulty, call us on (01482) 394113.

Usernames and Passwords

I do not have a username or password

If you do not have a username or password, you will need to register to be able to use ERPFMSS by visiting the following link Register and requesting a security code if you have not yet been sent one. This security code will be sent in the post to the address held on your pension record. Once you have received a security code, you can visit this same link and register with your details, and you will be emailed an activation code. You can then log in to the website at member.erpf.org.uk/login, where you can enter your login details and you will be prompted to enter your activation code. Please see the User Guide to read further information on setting up an account.

What is my Username?

Your username is the email address you signed up with when you registered to use ERPFMSS, or if you updated your email address through ERPFMSS, this will be your new username. If you have forgotten your username, please phone (01482) 394113.

I have forgotten my password, what do I do?

Please use the "Forgotten Password?" option on the sign-in page. You will be prompted for your username, your registered phone number and your registered email address. A new password will be emailed to you. You need to sign in and then change your password. This must have at least 8 characters and must contain a combination of the following - lower case letters, upper case letters and numbers.

My username or password is not accepted

Try typing your username and password again. If you enter incorrect details three times, your account will be locked. If this happens, please use the Forgotten Password link and follow the instructions to create a new password.

I think I have locked my account

You are allowed 3 attempts to username before your account will be locked. Please use the Forgotten Password link and follow the instructions to create a new password.

My security answer is not accepted

The answer to your security question is case sensitive. You must enter this in the same format it was set up, i.e. uppercase and lowercase, any spaces.

I have forgotten my security answer

The answer to your security question is case sensitive and will need to be input exactly as it was originally entered. If you have forgotten your security answer, please phone (01482) 394113.

Why am I asked to log in again when I have already logged in?

You will be asked to log in again if your web browser was inactive for a period of 30 minutes. This is a safety precaution we have put in place to help prevent unauthorised access to your account and to ensure that the system remains secure.

Will the system automatically log me out?

To sign out, click on your name at the top-right hand corner of your screen. The log off option will appear below. However, your session will time out if left unattended for more than 30 minutes.

My Account

Why do I have more than one record?

This is the way your employer has provided us with your employment details. If the option to link your records is applicable to you, we will have written to you, or be about to through ERPFMSS. If your records are consecutive, you have one year from joining your active record to link your records. If they are concurrent, they can be linked at any time provided you remain in one of the concurrent employments.

If all your records are deferred, they cannot be linked together.

My service or pay doesn't look right - what should I do?

Your employer provides us with this information and therefore any queries you have regarding this should be directed to your payroll department in the first instance. If there are any corrections to make, they will notify us.

Why are my hours recorded as 100?

If you are full time, your hours are recorded as a percentage - 100%.

Why can't I nominate someone to receive a pension in the event of my death?

You can only nominate a beneficiary for a death grant. An ongoing pension will be paid automatically to an eligible spouse, co-habiting partner and any eligible children. Please see Benefits for your family for further information.

How can I find more information about each section on ERPFMSS?

Please see the User Guide for a full overview of ERPFMSS and an explanation of each section, along with guidance on using the pension modeller and completing online forms.

Technical

Can I use any device to access ERPFMSS?

You can use any device which is capable of connecting to the Internet to access ERPFMSS. If you encounter problems when registering, you may find it easier to complete your registration on a PC or laptop.

Access Denied - why have I not been allowed access to ERPFMSS?

Only Active, Pensioner and Deferred members of schemes we administer can register. If you have received a refund or transferred your pension out of the scheme you cannot use this service.

When trying to access ERPFMSS I am getting a system error/'page cannot be found' error.

The ERPFMSS system may occasionally have downtime so, if you are experiencing difficulties, it is recommended that you retry an hour later, when the system will have been reset.

I am getting the error message 'This page cannot be displayed'

Using the back and forward buttons on your browser can cause this error message to be displayed. Instead you should use the buttons built into the page itself. If you are experiencing this problem, completely close your browser and start again.

I can't view my documents

Some of our documents require a PDF viewer. If your device does not have a PDF reader installed you can download a free version from Adobe.

Does ERPFMSS use cookies?

We use cookies (small files stored on your computer) on this site to help improve our service and give a better experience to you. Full details of the cookies we use can be found at the following link https://member.erpf.org.uk/privacy-policy

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